First, make sure you're entering the correct phone number and password, and check that Caps Lock is off. If you're still having trouble, click "Forgot Password" and request an OTP to your registered phone number. If that doesn't resolve it, reach out via live chat — issues are typically sorted within 2 minutes.
Deposits are usually credited within 1–5 minutes. If it hasn't arrived after 10 minutes, grab your Mobile Pay transaction ID and contact us via live chat. The Nbagee support team will verify it instantly and confirm the credit. Also double-check that you sent the payment to the correct number on the payment page.
Yes, if a match is cancelled entirely, your full stake is refunded. In an accumulator, any cancelled selection is counted as 1.00 odds and the remaining selections stay active. Refunds are typically processed within 24 hours of the cancellation.
Withdrawals are typically processed within 15 minutes to 1 hour. If it's been longer than an hour, first check that your KYC verification is complete, then contact live chat with your transaction ID to get a status update. Minor delays may occur during peak hours.
The welcome bonus applies to your first deposit only. If you didn't receive the bonus after your first deposit, please contact support within 24 hours. In many cases, the bonus isn't credited because a promo code wasn't entered. If the promo code is entered correctly at the time of deposit, the bonus should be added automatically.
On Android, go to Settings and enable "Install from unknown sources," then download the APK from the official Nbagee site. iOS users can install directly from the App Store. If you run into download issues, clear your browser cache and try again.
Yes, Nbagee supports responsible gaming. From your account settings, you can set deposit limits, betting limits, or take a temporary break at any time. To permanently close your account, contact support. These features are completely free and take effect immediately.
